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There are many factors that can cause a payment to decline. To help ensure this doesn’t happen when you retry, please try the following:
Check the card details are correct; including the expiry, security code and billing address.
If you are using Apple Pay or Google Pay, ensure your details are up to date.
Instead of selecting the billing address ‘same as shipping address’, please untick this option and try typing out the address.
Your bank has likely declined the payment. You may wish to call them to find out why.
Please note: There may be times when your bank withholds the amount of your declined payment. If you see any pending transactions on your bank statement, please contact your bank to confirm when these funds will be released.
Choose the items that you desire and head to the checkout when you’re ready.
Redeeming Your Code On A Mobile:
Before submitting any details at the checkout, tap ‘Show order summary’.
Underneath your pictured items, enter the code in the box that says ‘Gift card or discount code’. You may need to press ‘Go’ or ‘Enter’ on your mobile keypad. Once applied, you will see the discount code confirmed and your total will be recalculated.
Redeeming Your Code On A Desktop Computer:
Before submitting any details at the checkout, look to the right hand side of your screen.
Underneath your order summary, you will see a box that says ‘Gift card or discount code’.
Enter your unique code and click ‘APPLY’. You will then see the discount code confirmed and your total will be recalculated.
Here you can place an explanation or answer to the question.
Find more info about Shipping & Delivery here
Find more information about Returns & Exchanges here
Your order is then placed in an unmarked shipping satchel with no logo or brand name for discreet and private delivery.
Due to the fast turn-around of our dispatch and deliveries, we are unable to combine orders placed separately.
Once your order has shipped, you will receive an email notification with a tracking number. Be sure to keep an eye on your tracking number.
Please note:
Some orders may be shipped from overseas or across state borders, it may take a few days to update on your tracking.
If your expected delivery date has passed, please allow 1-3 business days for tracking updates to occur.
If your order is more than 3 days overdue, please contact the parcel carrier or Contact Us.
in the unlikely event that you have an itme missing from your parcel, please contact us so we can find a soloution for you
We’re sorry to hear that you’ve received an incorrect item!
To help amend this issue, please Contact us.
To check which items can be returned, please visit our Returns & Exchanges Page here.
For measured sizing and international size conversion, you can view our size guides for each brand here.
To keep your gorgeous new goodies in their best condition, we suggest gentle hand washing in cold water only. This helps to preserve shimmering foil, lace or trims.
Do not use any harsh soaps or chemicals
Avoid washing detergents that contain bleaching elements or ‘oxy-action’Do not rub or wring
Do not iron or dry clean
Line dry only, preferably in shade
Here you can place an explanation or answer to the question.